What is Puregym
PureGym is a British chain of no-frills health clubs based in the United Kingdom with multiple gyms around the world. The chain is headquartered in Leeds, West Yorkshire, with additional offices in London and Southampton.
PureGym was founded in 2009 by Peter Roberts and Peter Gowers. The company's mission is to "make fitness accessible to everyone, regardless of their budget or fitness level." PureGym offers a variety of membership options, including monthly, quarterly, and annual memberships. The company also offers a variety of classes and personal training services.
How to Cancel Puregym Membership UK?
There are two ways to cancel your PureGym membership: online, by phone, or by post.
To cancel online:
Go to the PureGym website and log in to your account.
Click on the "My Profile" tab.
Under "Membership," click on "Cancel My Membership."
Follow the instructions to cancel your membership.
To cancel by post:
Write to PureGym at:
PureGym Customer Services
PO Box 155
Leeds
LS11 9AA
In your letter, state that you wish to cancel your membership and provide your membership details.
Sign and date your letter.
Send your letter by recorded delivery to ensure that you have proof of postage.
Your PureGym membership will continue until the end of your current billing cycle. You will not be charged for any further months after you cancel.
Please note:
You can only cancel your membership if you are the primary member of the account.
You must give at least 4 weeks' notice before your next billing date to cancel your membership.
If you cancel your membership within 14 days of joining, you will be refunded the full amount of your membership fee.
If you cancel your membership after 14 days, you will not be refunded any part of your membership fee.
Why isn't PureGym Letting me Cancel my Membership?
There are a few reasons why PureGym might not be letting you cancel your membership. Here are some of the most common reasons:
You are not the primary member of the account. Only the primary member of the account can cancel the membership. If you are not the primary member, you will need to contact the primary member to have them cancel the membership.
You have not given enough notice. You must give at least 4 weeks' notice before your next billing date to cancel your membership. If you have not given enough notice, you will need to wait until the end of your current billing cycle before you can cancel your membership.
You are on a fixed-term contract. If you are on a fixed-term contract, you may not be able to cancel your membership until the end of the contract term.
There is a balance on your account. If you have a balance on your account, you will need to pay off the balance before you can cancel your membership.
If you are still unable to cancel your PureGym membership, you can contact PureGym customer service for help. They will be able to help you troubleshoot the issue and cancel your membership.
Here are some tips for contacting PureGym customer service:
Call during business hours. PureGym customer service is available during business hours, Monday through Friday.
Be prepared with your membership details. When you call, be prepared to provide your membership number and other relevant details.
Be patient. Customer service lines can be busy, so be patient and wait for your turn to speak with a representative.
Can you Cancel your PureGym Membership Anytime?
Yes, you can cancel your PureGym membership anytime. However, there are a few things to keep in mind:
You must give at least 4 weeks' notice before your next billing date to cancel your membership.
If you cancel your membership within 14 days of joining, you will be refunded the full amount of your membership fee.
If you cancel your membership after 14 days, you will not be refunded any part of your membership fee.
If you are on a fixed-term contract, you may not be able to cancel your membership until the end of the contract term. In this case, you will need to contact PureGym customer service to see if there are any options available to you
How do I force my gym Membership to Cancel?
Here are some tips on how to force your gym membership to cancel:
Follow the gym's cancellation policy. Most gyms have a cancellation policy that you must follow in order to cancel your membership. This policy may require you to give a certain amount of notice before your next billing date, or it may require you to pay a cancellation fee.
Document your attempts to cancel. Keep a record of all of your attempts to cancel your membership, including the dates and times of your calls, the names of the customer service representatives you spoke to, and any other relevant information. This will help you if you need to dispute the charges later on.
Contact your credit card company. If the gym refuses to cancel your membership, you can contact your credit card company and dispute the charges. You will need to provide your credit card company with documentation of your attempts to cancel, and they will investigate the matter.
File a complaint with the Better Business Bureau. If the gym refuses to cancel your membership and your credit card company refuses to dispute the charges, you can file a complaint with the Better Business Bureau. The Better Business Bureau will mediate the dispute between you and the gym.
Here are some additional tips:
Be polite and professional when you are speaking with the gym's customer service representatives. Even if you are frustrated, it is important to remain calm and polite. This will make it more likely that the customer service representatives will be willing to help you.
Be persistent. If you are unable to cancel your membership after your first attempt, don't give up. Keep calling the gym and trying to cancel your membership. Eventually, you should be able to get your membership canceled.
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